Vita Mahjong Terms & Conditions — Please read before you play

By using vita mahjong's website and services, you are agreeing to these Terms & Conditions in full. These terms apply to all services on the vita mahjong platform — casino games, Sports Betting, lottery, Live Casino, and all bonus programs.

• Vita mahjong may update these terms at any time — any changes will be communicated via your registered email or a notice on the platform.
• It is the user's responsibility to comply with any restrictions on online gaming under the laws of Bangladesh.
• Vita mahjong is an internationally licensed online gaming platform.
• The Bengali version of these Terms & Conditions shall be considered the authoritative text.

To create an account at vita mahjong, you must provide accurate and complete information. Providing false or incorrect details may result in account termination and forfeiture of any balance.

• During registration, provide your correct mobile number, full name, and date of birth.
• KYC verification is mandatory before your first withdrawal — a photo of your National ID or passport is required.
• Keeping your account password secure is entirely your own responsibility.
• Sharing your account with another person is strictly prohibited.
• Vita mahjong may request additional verification documents at any time.

Vita mahjong supports deposits and withdrawals via Bangladesh's major mobile banking services, including bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

• Deposits are usually instant — if there's a delay for any reason, please contact support.
• Withdrawal requests are typically processed within 10 minutes to 24 hours. VIP members enjoy faster processing.
• At least one bet must be placed using the same deposit method before a withdrawal can be processed.
• Large withdrawals may be subject to additional verification as part of anti-money laundering measures.
• Withdrawals may be restricted until you have wagered at least the amount you deposited.
• Vita mahjong is not liable for delays caused by external factors, such as issues on the payment provider's end.

Vita mahjong offers a range of bonuses — welcome bonuses, reload bonuses, free spins, cashback, and more. Each bonus carries specific wagering requirements that must be completed before any withdrawal can be made.

• Wagering requirement means you must place bets totalling a set multiple of the bonus amount (e.g., 30x means a ৳1,000 bonus requires ৳30,000 in bets).
• Wagering requirements typically must be met within 7 to 30 days — the exact timeframe is stated in each offer's details.
• When multiple bonuses are active at the same time, vita mahjong tracks each balance separately.
• Winnings from free spins are generally credited as bonus balance and are not directly withdrawable.
• Vita mahjong reserves the right to modify or cancel any bonus offer at any time.
• Any attempt to abuse bonuses in a fraudulent manner may result in the bonus being voided and the account suspended.

All games on vita mahjong are governed by specific rules. While Sports Betting and casino games each have their own regulations, certain general rules apply across all categories.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If any game or bet is left incomplete due to a technical error, vita mahjong will review the case and provide a resolution.
• If a match is cancelled in Sports Betting, the stake is refunded and the bet is settled at odds of 1.0.
• The cash-out feature in live betting may not be available for all events.
• Each game's RTP and rules are detailed in the games section of vita mahjong.
• Jackpot winnings on slots are paid out subject to verification.

Certain activities are strictly prohibited on vita mahjong. These rules exist to ensure a fair environment for all players and to prevent fraud.

• Bonus abuse — claiming the welcome bonus multiple times using multiple accounts or new devices.
• Money laundering or transferring funds from illegal sources.
• Using bots, software, or automated systems to play games.
• Attempting to influence game outcomes by colluding with other players.
• Exploiting technical glitches or bugs on the platform to gain an unfair advantage.
• Registering using a fake identity or someone else's personal information.

Vita mahjong reserves the right to suspend or permanently close any account at any time without providing a reason — particularly where unusual activity is suspected.

• A suspended account cannot be logged into, but the balance will be preserved.
• If evidence of prohibited activity is found, the account may be permanently closed and the balance forfeited.
• To close your own account, you may use the self-exclusion option or contact our support team.
• You will have the opportunity to withdraw your balance before closure, provided there is no prohibited activity on your account.

Vita mahjong is committed to protecting your personal data. All information is secured using 256-bit SSL encryption. Please read our Privacy Policy for full details.

• Your information is never sold to third parties.
• Information may be shared with authorities in cases of legal obligations or fraud investigations.
• Even after account deletion, transaction records may be retained for up to 5 years as required by law.
• You can opt out of marketing emails from your account settings.

For detailed information on data protection, please refer to our Privacy Policy View the page.

Vita mahjong believes gaming should be fun, not stressful. To promote responsible gaming, vita mahjong offers several tools completely free of charge.

• Deposit Limit — set your own daily, weekly, or monthly limit.
• Loss Limit — Automatically stop play once you have lost a set amount.
• Session Timer — receive a reminder after a set period of play.
• Self-Exclusion — Close your account for a set period or permanently.
• Cooling-Off Period — Take a break from play for anywhere between 24 hours and 6 weeks.

Learn more about Responsible Gaming Responsible Gaming View the page.

If you have a dispute or complaint, contact vita mahjong's support team first. Most issues are resolved within 24 hours.

• Vita mahjong will respond to any submitted complaint within 7 business days.
• If a dispute cannot be resolved through support, you may escalate it to the licensing authority.
• In the event of a dispute over game results, server logs and RNG audit reports will be treated as the authoritative source.
• If vita mahjong finds evidence of fraud, it reserves the right to share that information with the relevant judicial authorities.

Vita mahjong may update these Terms at any time. For significant changes, at least 7 days' notice will be provided.

• Continued use of vita mahjong after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may close your account and withdraw your balance.
• The date of each update will be noted at the top of this page.

If you have any questions or complaints regarding these Terms, please contact the vita mahjong support team through the channels below.

• Email: support@vitamahjong.click
• Live Chat: Available 24/7 via the chat button at the bottom right of the website.
• Help Center: help-center Find answers to common questions on this page.
• Support is available 24/7, 7 days a week in Bangla.