When a match on vita mahjong is cancelled or suspended mid-game, bets are settled according to the following rules.
If a match is fully cancelled: If a match is cancelled before it starts, vita mahjong refunds the full amount of all bets to your account. No deductions apply — the complete original stake is returned to your balance.
If the match is abandoned after it has started: Under international Sports Betting rules, cricket matches can be settled using the Duckworth-Lewis method — when this applies, bets are settled based on that result. For football, a match is generally considered complete if more than 55 minutes have been played; if less, bets are voided and stakes are refunded.
For live betting: Bets placed during a live match may be settled based on the score or situation at the time the match was stopped, or may be voided — depending on the sport type and applicable rules.
There are several possible reasons why your vita mahjong account may be locked, and each requires a different solution.
Repeated incorrect password attempts: Entering the wrong password 5 times in a row will temporarily lock your vita mahjong account for 30 minutes. Wait 30 minutes and try again, or log in using the OTP method.
Security verification pending: Accounts without KYC verification will be restricted after a certain period. Upload a photo of your National ID to resolve this.
Suspected rule violation: If multiple accounts or unusual activity are detected, vita mahjong may suspend the account during investigation. In this case, contacting support directly is the only option.
Steps to resolve:
- Email support@vitamahjong.click — include your mobile number, name, and a description of your issue.
- Contact the Help Center via live chat — you can chat even without being logged into your account.
- Have a photo of your National ID ready — it may be required for verification.
Vita mahjong has a set minimum deposit amount, which may vary slightly depending on the payment method used.
bKash & Nagad: The minimum deposit is ৳200. That's enough to get started with vita mahjong's slots, Sports Betting, or Lottery.
Rocket: Minimum deposit is ৳300.
Tips for your first deposit: To get the most out of vita mahjong's welcome bonus, your first deposit should be at least ৳500 — a minimum amount is required to unlock the full benefit. Deposit ৳1,000 and receive a 100% bonus of an additional ৳1,000, giving you a total of ৳2,000 to play with.
Maximum deposit: A single deposit can be up to ৳50,000. For larger amounts, please contact support.
Deposit Fee: vita mahjong does not charge any deposit fees. However, your mobile banking provider's own charges may apply.
Data and financial security are vita mahjong's top priority, with protection ensured across multiple layers.
Data Encryption: All data on vita mahjong is protected with 256-bit SSL encryption — the same level of security used by banks. Your mobile number, name, date of birth, and transaction details are all stored in encrypted form.
No selling data to third parties: vita mahjong does not sell or share members' personal information with advertisers or any third parties. This is stated clearly in the privacy policy.
Fund Security: vita mahjong keeps member deposits in a separate, secure account — never mixed with operational funds. This ensures that members' money remains protected under any circumstances.
Two-factor authentication (2FA): Enabling 2FA in your account settings means you'll receive a mobile OTP each time you log in. Even if your password is compromised, 2FA prevents unauthorized access to your account.
Regular security audits: The vita mahjong platform is regularly audited by independent third-party security experts.
Vita mahjong has a mobile-optimised website that delivers an app-like experience on smartphones. No separate app from the Google Play Store or App Store is needed.
Steps to add to Home Screen on Android:
- Open vitamahjong.click in your Chrome browser.
- Click the three-dot menu (⋮) in the top right corner.
- Select "Add to Home Screen".
- Name it and tap "Add" — a shortcut will be created on your Home Screen.
Steps to add to Home Screen on iPhone:
- Open vitamahjong.click in the Safari browser.
- Tap the share icon at the bottom.
- Select "Add to Home Screen" and tap "Add".
Adding vita mahjong to your Home Screen gives you an app-like experience — full screen, faster loading, and notifications. Every feature, from deposits to games, is also available in the browser version.
There are several places on vita mahjong where you can find promotions and bonus offers.
Promotions page: You can view all active offers directly in the Promotions section of the vita mahjong website. When logged in, personalized offers are displayed separately.
Dashboard Notifications: Once logged in, your dashboard will show notifications for active bonuses and new offers.
SMS & Push Notifications: vita mahjong sends SMS notifications about new offers and limited-time deals to your registered mobile number.
Update schedule:
- Weekly offers: Every Monday brings new weekly reload bonuses and free spin offers.
- Monthly promotions: At the start of each month, major tournaments or special bonus packages are announced.
- Event-based offers: During major cricket or football tournaments, special odds boosts and betting challenges become available.
- Birthday bonus: if your profile has the correct date of birth, you'll receive a special gift on your birthday.
Vita mahjong operates under a license from an international online gaming authority. Being a licensed platform means it is required to undergo regular audits, maintain transparent operations, and ensure member protection.
Reasons to trust us:
- International gaming licence — mandatory regular third-party security audits.
- RNG (Random Number Generator) certification — game outcomes are entirely random and not predetermined.
- Member funds are held in a separate, protected account — completely segregated from the company's operational funds.
- Responsible gaming policy — deposit limits, self-exclusion, and mandatory age verification.
- Over 400,000 registered Bangladeshi members and years of continuous service.
Transparency guarantee: The RTP (Return to Player) for every game on vita mahjong is publicly available. Live Casino results can be watched in real time. Sports Betting odds are set in line with international standards.